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Refund Policy

Returns & Order Issues

Custom-mixed paint

Custom-mixed paint is final sale, except when there is an error or defect. Check your vehicle's factory paint code and your selected format, size and layers before ordering. Screen colour samples are visual guides and cannot confirm a paint match.

If you believe we supplied an incorrect or defective product, contact us with your order number, the product label and photos describing the issue. We will review the details and help resolve it.

Other eligible products

Return requests for eligible, unused products must be made within 30 days of receiving your purchase. Items must be in their original condition and packaging, with proof of purchase. Contact us before sending anything back. Do not return items directly to the manufacturer.

Hazardous materials, flammable liquids or gases, and gift cards are not eligible for standard returns. Sale items are not eligible for standard refunds. These limits do not prevent you from contacting us about an error, damage or defect.

Return shipping and refunds

For an approved standard return, you are responsible for return shipping. Original shipping charges are non-refundable. We inspect returned items and confirm approval or rejection by email. Approved refunds are issued to the original payment method; your bank or card provider may need additional processing time. Items returned damaged, incomplete or outside the return period may not qualify for a full refund.

Damaged or incorrect orders

Contact us promptly if your order arrives damaged, is incomplete or contains the wrong item. Keep the packaging and take photos so we can investigate. Paint and aerosols must not be mailed back without first receiving appropriate return instructions.